Terms & Conditions
We want every one of our customers to be happy with their purchases, tell everyone they know about us and come back for more. If you have any comments, good or bad, about us or our books, please do contact us; and if you have a problem of any kind, let us know and we'll do everything we can to put it right. This is over and above your statutory rights.
If you are a customer within the European Union, you have the right to cancel within seven days of placing your order, or of receipt of your books, whichever is the longer. You don't have to give any reason (though we welcome feedback of any kind) and the books do not need to be defective or damaged. It's entirely your call. If you wish to cancel, please email firstname.lastname@example.org and we will arrange for your payment to be refunded, including the cost of postage and packaging. Depending on the circumstances, we may arrange of collection of the books, or ask you to return the books to us by second class post or standard parcel rates. Books must be returned in good condition.
If you want to know more about your consumer rights under European law, the independent consumer advice organisation Which has a useful guide.